www.santander.co.uk. The most popular is the True/false/cannot say variety. After my telephone interview I was told that I lead the conversation well, checked security questions. Tell me about a time when you've displayed exceptional customer service. Make sure you make valid pointsengage in the discussion but also listen to the other candidates. Then you have 10 minutes to complete a maths and data analysis test. There are a number of elements to this application form, including the Santander situational judgement test, some competency questions and a CV upload. Tell me about a time you had to make a difficult decision. Start preparing today. What this means for you is that you will go into the test fully prepared, knowing how to answer the questions in the best and quickest manner. Hi The data analysis is easy it is just matching numbers. However, many of the tracks also follow this process. Example questions are : Give an example of a time in your life where you have lead a team to all meet an target or objective. In this part of the Santander assessment centre, you will give a presentation to two assessors. Registered Number 2294747. I did hear from a santander employee I know and they said their group task involved being given a chocolate teapot and your task was to come up with a way to sell that product and present back as a group. The day consists of four elements: Numeracy & Data Entry Test - To prepare for this make sure you know how to work out percentages. Please try again in a few minutes. please post info. 3.Role Play - Similar to the telephone interview, but face to face. Trust me, they are very basicis I could pass. how did your assessment day go is it for the customer service advisor role? Then they will ask you some simple maths questions you need to get 3 out of 5 to pass. the interview was fairly straight forward, there were around 4 questions. My advice from the telephone interview was to not be the loudest in the group. Give an example of a time when you have taken the opportunity to learn something new in order to progress at something? Registered in England and Wales. You need to know your CV inside out as the details of it will be brought up. In some cases, you may be asked to take a verbal reasoning test as well, but this is an exception rather than a rule. The brief is based on an imaginary company and you have to come up with strategies on bringing the company forward, discussing a solution with theother candidates. Plan your journey in With over 15 million customers here in the UK alone, theres no bigger stage than Santander. Santander UK plc. I have my assessment centre day coming up next week and I am aware that ill have around 4/5 competency based questions and a role play, most likely to be very similar as to my phone interview that I had today. For example: Based on the text, which of the following statements is correct. Why do you want to join the financial services industry? The reason apparently was due to having built enough rapport during the role play when the manager said I am going on a honeymoon and cant afford it I congratulated her and sold her a small fixed loan however did not ask more questions about the honeymoon like where are you going? The Santander phone interview is approximately 30 minutes long and is competency based. Hope this helps. Stage Four: Assessment Centre. Why are these goals important to you? Is it alright to take notes? For the assessment dayprepare yourself with the information that they give you. Thanks. Rotational placements across the country in Relationship Management, Risk and Operational teams provides a wealth of exposure and the experience, skills and confidence to prosper. Just think about when you have received good and bad customer service over the phone and copy the good. I had the assessment day for Customer Telerelations yesterday and was successful, and I said to myself if I was successful I would post as much advice all over the internet as I could to help everyone else in their job applications. So be prepared for any forseeable question or complaint. I think my preparation was too thorough (as I had about eight prepared sheets infront of me and was wearing a suit). It includes our purpose, our aim, and how we do business. Come dressed to impresswear a suit if you are a guy or a blazer / skirt if you are a girl. Banco Santander is a retail bank with a global presence. There are two possible types of answer choices. Any tips or advise would be much appreciated. The interview is competency based and therefore tests how you would react to certain situations arising on the job, make sure you know the Santander Explore Santander Application Process and practice Free Santander Online Tests. There are two main issues with these tests: the actual content; the need to complete the test in the time allowed, placing you under some pressure. Powered by Discourse, best viewed with JavaScript enabled, Santander Customer Advisor Assessment centre. how long for? Hello I have my assessment centre tomorrow and would love a little more knowledge on the group assessment. Please fill out the form below and we will contact you soon. Close . It is the bedrock of our bank, a responsible bank. Ive been invited to attend an Assessment Centre with Santander for the position of Customer Advisor in their contact centre. Psychologically it will make you feel more professional and this will come across in your telephone manner. An example question asks you to present some reasons why Santander is the best possible bank for its customers. Performing well during this task is difficult as you have to make yourself heard without being overbearing. Our business banking decision makers are based across our footprint and know the market, plus we have over 650 branch locations. for the 1I2I3 Student Current Account is 50. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Have you applied to any other fields apart from banking? So I took that on board and made sure I did not dominate the entire conversation as I dont think that will get you far. I heard back very quickly (the following day) the woman built me up on the phone by first asking how my day had been what I had been up to and whether I enjoyed the assessment centre and what part of the day I enjoyed the most. We are interested in people who want to progress their career. Preparing for these tests is your way of ensuring you are completely ready. once at the interview there was another maths test which was around 10 questions and then an accuracy test on reading codes/numbers and matching them up. Stage One: Online Application In the article below, we will provide you with a step-by-step overview of the best tips for successfully passing the Santander candidate assessment process during recruitment: job application, online aptitude tests, assessment centre, interviews. On the assessment day relax, and be yourself. Though other candidates said they didnt at allas the felt that they were being asked too many questions abount the customers account. The first stage of the recruitment process requires you to complete the online application form. As in the Santander numerical reasoning test, practise answering such questions in a true exam setting. The Santander 16-25 Railcard also gives you access to exclusive deals on holidays, eating out, top attractions and more. Afterwards a manager will talk to you all about the role and the benefits of working for Santander. I have my assessment centre day coming up soon and am totally unsure as to what type of exercises/questions I may be asked. Below you can take a look at what you might expect and how to prepare your all-conquering strategy for the assessment day. How was your assessment centre? For the telephone interviewspeak with a smile (sounds silly but the advice I got from my careers service at Uni was that it translates across the telephone). Santander Assessment Centre is usually a mix of individual and group activities. Using the STAR technique. This product's carefully chosen resources will give the perfect preparation. What attracts you to the role? As well as this, you need to have a clear idea and vision as to why you want to join Santander and why you think this particular position is best suited to you. This interview is with a senior manager who tests your motivational skills and intellectual capacity. Hi there was no group assessment when I went to the assessment centre last month Im not sure if that was just a one off or if they have stopped the group task all together. Is it ok to use a calculator for numeric test? If you perform well enough in the Santander online tests, you will be invited to take part in a telephone interview. Also for the telephone interviewwear something smart. There was a problem sending your message. Interview or Assessment Centre If you are invited to attend an interview or assessment centre there are a few things to think about before you arrive. Why did you do this? Being able to admit that you have made a mistake is a big part of the learning curve that Santander wants you to take. You are also given the opportunity to attach a cover letter detailing why you are the best candidate for the job. Stage Two: Pre-Screening Telephone Call You have approximately one question per minute, so you need to work at a fast pace. Some Santander interview questions include: Preparing for an interview is tough, as you have to really know what the interviewer wants. Santander, SOVA and other trademarks are the property of their respective trademark holders. Personal Business Commercial About Work Cafe Private Client Login . Stage One: Is pretty much self-explanatory, though they said that behind the scenes, they screen your CV, so make sure it is upto scratch. They ask you one competency based question and you must give a thorough example. I think they want to see that you have read the information throughly and can handle customer complaints in a polite manner. Prepare answers for one to one interview. There are between 50 and 100 graduate places up for grabs every year, so make sure your application stands out by using this guide. Quality service and customer satisfaction. Explain what appeals to you about a career with Santander rather than a career with one of our competitors? I passed everything else and it is these little things they look for. Assessment center was intense, 3 parts to it, group exercise; face to face interview; independent case study and presentation. Recruitment process is as follows: Whats more, we have a wide range of schemes to choose from. See how the PrepPack can help you do well in this test. Learning how to answer Situational Judgement Tests (SJT's) in the correct manner is a skill that can be mastered with correct instruction and practice. Found the info posted helpful. You then do a roleplay which you have information on before hand. This was before saying sorry you have been unsuccessful. Then you will be taken into another room by another manager to take part in the role play section before seeing another manager for the competency based interview. An example question asks you to present some reasons why Santander is the best possible bank for its customers. Hope you foundthis page helpfuland look forward to havingyou on board. etc. This is based on two questions that directly relate to the stream you have applied for. Firstly you are taken into a room with the other candidates and take part in an ice breaker or two, just the usual tell me about yourself. You have to use the key values mentioned above, as well as using the STAR method for answering questions. Stage Four: Although 4 hours of assessment may seem daunting it goes by extremely quickly and it is a much better and relaxed way to be assessed. This is based on two questions that directly relate to the stream you have applied for. This method showcases your skills and where they have been used in a productive fashion previously. Get instant access to SOVA-style tests, guides and more tools, in order to get ready for success. ATM/Branch Locator LOGO. Arrive early as you may have to find the building - its on a big site. All in all the long process of recruitment with Santander was an enjoyable one and a great learning experience. I think each group scenario exercise is different but you have about 15 minutes so make sure you list the points. There are eight Santander graduate schemes including finance, risk, compliance, HR, technology and marketing. What are your personal goals for joining the career programme you have applied for at Santander? Practise withthe offered PrepPack. What significant trends do you see in the future of our industry? I enjoyed this part the most. Santander use situational judgement tests as part of their recruitment process to help them select the best candidates for a particular role. Stage Two: You will receive a phonecall at any time of the day, and are most likely going to be unprepared for this having had no contact from them prior to this. The bank is based in Santander, a small city in Northern Spain. i have stage 3 on monday if successful i will be attending assessment centre. The assessment centre took over 3 hours. However, as trained workers in the company, the assessors will know more than you. In this Santander assessment day exercise, you are grouped together with six other candidates, as well as the same number of assessors. Banco Santander was founded in 1856 to fund trade between Spain and Latin America. Hi I visited the assessment centre two days ago for a position in the call centre and thought I would let you know what to expect. Happily, we can help with that. Preparing yourself for theassessments will help you perform well and overcome the competition. Our purpose at Santander Asset Management is clear, from retail clients to global institutions, we are here to deliver investment solutions that evolve according to their needs. Lovely, thank you for the info. What did you learn from it? Here, there is a complete range of packages to help you in your application. In this test, you are presented with 12 different scenarios and given four different options on how to approach each one. It is a nice experience and the assessors are there to help you not to grill or interegate you. 806 8067 22 Registered Office: International House, Queens Road, Brighton, BN1 3XE The Santander recruitment process is long and difficult for almost every applicant. The second type of answer choice is where you are given a question where you have to use the text to come up with a solution. there was then a role play too along with a 1 on 1 interview This can be difficult as you have to stand your ground whilst being respectful. Are you applying for a position with Santander Bank and have to take the online tests? What challenges were there? Here you can take practice tests similar to those of SHL, under the same test conditions that you will expect in the real Santander numerical test. Then you have 10 minutes to complete a maths and data analysis test. This also gives you the confidence to know that you are aware of the challenge and you will be able to view this test as an affirmation of your skills. We will contact you shortly. My advice would be, be natural, prepared and make use of the notes you have before. Stage Three: Telephone Interview In this test, you are presented with a passage of information containing various facts, often in a disjointed way. Heres how to contact Santander Bank with questions about your account. The maths test asks questions like If Sally had a lifetime savers account and had 3,706 in her account how much interest would she accumulate over a 5 month period? they give you the information on interest rates for accounts so it is things like 7.6%. The exercises will differ depending on the job position you are applying for, but make sure you are prepared for both scenarios. The questions for many schemes are the following: In order to answer the questions in the best possible way, bear in mind the key values of the company and incorporate them into your answers. Keep you all posted. But in the mean time, if anyone has any relevant information I would be grateful. Like in the telepohne interview. You can also apply for an apprenticeship, work experience and for spring week opportunities. Firstly you are taken into a room with the other candidates and take part in an ice breaker or two, just the usual tell me about yourself. Give an example of when you have gone above and beyond for a customer? Your message was sent. In this part of the Santander assessment centre, you will give a presentation to two assessors. How do you feel about committing yourself to professional training? If your application thus far is successful, you will be invited to sit the Santander numerical test. What was the task you were assigned and how were you assessed on it? Has anyone had an AC for this role and what should I expect? About Santander Banco Santander, S.A. , doing business as Santander Group ( / s n t n d r / ), is a Spanish multinational commercial bank and financial services company founded and based in Santander , Spain. Santander Emerging Talent Careers. Banco Santander now has 145 million customers in Europe and the Americas and is ranked 3 out of 7 core countries for customer satisfaction. Be customer-focused but efficient. For each of the graduate programmes, there are corresponding internships as well. (If any one is with the mobile network Orangetheir customer service call-center is excellent) !! Therefore, if you feel that they have made a strong enough point that you think is correct, the correct line to take is to admit your oversight. Interview. Hometown Convenience. Hi I visited the assessment centre two days ago for a position in the call centre and thought I would let you know what to expect. You are given four different options and you have to select both the best option and the worst option. The Santander Way is our global culture, fully aligned to our corporate strategy. Make sure you are on standby with a calculator24/7 for this one. As part of the initial online application, you need to complete a 12-question long situational judgement test. The Student Room, Get Revising and Marked by Teachers are trading names of The Student Room Group Ltd. Register Number: 04666380 (England and Wales), VAT No. Also read the maths questions carefully, as they often give out too much information to attempt to confuse you. Also make sure you as security questions and are polite and friendly e.g is there anything else I can do for you today? Whether youre interested in doing an apprenticeship, graduate scheme, internship or some work experience, our programmes will bring out the best in you. Thank you so much, that will be very helpful. Santanders 1|2|3 Student Current Account is available online and to all students, regardless of their year of study. That is the advice I could give you on the entire assessment, some general tips would be: Hi i have got to go to assessment centre for santander on thursday i really need help with the role play anyy questions or anything you can help me with would be really great. 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