If you are buying a personalised shirt (with either a custom name or player name on the back), please take care to select the correct size as due to the nature of the item we will not be able to refund or exchange it in the event that it does not fit. 2.15 Without prejudice to the generality of the provisions of clause 2.10, although the Season Stadium Access Card issued to a Season Ticket Holder is for a particular seat, the Club reserves the right in its ultimate discretion to allocate the Season Ticket Holder, on a temporary basis, an alternative seat in another part of the Stadium in the following circumstances:-, 2.15.1 When any part of the Stadium is closed for repairs, maintenance or redevelopment; or. 8.3 The Club reserves the right to request production of photographic identification before confirming an application for concession memberships and/or Season and Match tickets. “Season Stadium Access Card” means the card entitling the Season Ticket Holder admission for Matches played at the Stadium by the Club’s first team in the Premier League and any home cup ties to which the Season Ticket holder purchases their designated seat. We do not charge any additional costs to resend your goods back to you if you decide to exchange for another item. 1.12 All persons entering the Stadium must have their own Match ticket. 2.3 One Hotspur Season Stadium Access Cards and Members Stadium Access Cards are strictly non-refundable and non-transferable and are only valid when used by the named Season Ticket Holder or Member to whom they are registered. “Ticket Exchange” is the Club’s official online resale platform. Find contact details for the Spurs Shop here, to help you with your order. In the event that payment is declined, or the Season Ticket Holder fails to update their payment information the Club will not issue the home Cup-Tie ticket and the Season Ticket Holder’s seat will be offered for sale for that particular home Cup-Tie. Tottenham Hotspur will also use your contact information to advise you of ticket and membership offers in the future. “the Communication Channels” means the Club’s Official website, Official Facebook, Official Twitter, email, Match day programme, the Spurs Ticketline 0344 844 0102, and other such methods of communication the Club may introduce. 4.1 For the 2018/2019 Season, Match tickets for Premier League Matches at the Club’s Stadium will be available to One Hotspur Members prior to any general sale. “Season Ticket Holder” means the registered owner of the Season Ticket. Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. 6.7 Away Season Ticket Holders will receive priority on away tickets in the event of away domestic Cup-Ties. All Ticket holders and Members will be required to pay a non-refundable administration fee of £15.00 before a new Stadium Access Card is issued. Tottenham Hotspur will also use your contact information to advise you of ticket and membership offers in the future. 4.8 In the event of a general sale of tickets to non-members, Match tickets can be purchased via the Club website or dedicated telephone booking line. Under no circumstances will a replacement Match ticket be issued to another supporter.
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