Read HQ Complaints No refunds - they deny you requested refund for canceled event. Event#3353**** Email- Lmk12888@***.com, I have tickets for subject concert purchased from Vivid. The latest review Refusal of Refund was posted on Mar 22, 2021. Review #2493340 is a subjective opinion of poster. You would have had time to go to a game so you had time to check your arrangements. I bought 2 tickets for the Padres opener for 2020. Tx, Confirm JJ’s play date and/or provide cancellation/reschedule info. Customer Service offers alternative tickets but cannot provide replacements in the "desireable seat" section or nearby sections I had purchased in August. Two days later, I received an email from them advising that our full refund would take two to four weeks. Send it to support@vividseats.com Requesting a Vivid Tickets Refund via Phone Call. I have images of both the tickets I received and ones I purchased. Consumers want to see how a business took care of business. I think i should get a full refund or tickets to another Astros game of my choice. Have questions? Vivid Seats ranks 24 of 196 in Tickets category. Vivid Seats Overview Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1606 reviews. My son who is an engineer and is quite versed in the use of a computer/cell even checked everything, still no tickets. Concert is in a town 8 hours away. Bought desireable seats that were straight ahead view to the stage. On the 14 of August I purchased 4 tickets to a San francisco giants st louis cardinal game at att park. I had to purchase further tickets at the venue and they reported many Vivid Seat customers were having the same problem and that Vivid Seats is. Review #2470741 is a subjective opinion of poster. Ordered tickets at $347. What is Vivid Seats? Vivid Seats LLC operates an independent secondary ticket marketplace. The price for each ticket was 50.00. I heard it was a scam and I am not trusting vivid seats anymore, there was a lot of bad reviews. Vivid will NOT provide me an e-ticket via their app. I just got off the phone with them. I downloaded all the proper apps as requested. Vivid Seats consumer reviews, complaints, customer service. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and phone call. Review #2469187 is a subjective opinion of poster. Browse or search articles to find answers to your questions. The return email said my tickets would be avialable on the 28th, i did receive them so i contacted Vivid seats on the 29th. This year the game was canceled again. It has racked up more than 900 complaints with the Better Business Bureau for everything from billing problems to ticket delivery issues over the past three years, but had an A-Plus rating with … then i got a notifacation that my tickets were now available. Will never use again and hope other people read this, bad business. If the event gets canceled, they should be able to get refunds. The algorithm is subject to change in future. The game was canceled. Vivid Seats ranks 24 of 195 in Tickets category. Thanks I have set up different accounts and emails and still no tickets. Their so called guarantee is false, they told me in chat that all sales were final and offered their resell division to solve my issue, really!!! You can also contact Vivid Seats customer support by calling their phone line. Secondary ticketing site Vivid Seats had its A-plus rating from the Better Business Bureau dropped due to recent complaints from customers. More of the same complaint. a couple days ago they let me know my event was cancelled and i need to confirm my... Hello. The overall rating of the company is 1.4 and consumers are mostly dissatisfied. ", "Buy directly from MLB, NFL or whatever event you attend because once Vivid gets their hands on your money, there is no telling what they will do to keep you from a refund. How do I get a refund for my event. I was told to check my spam, junk, etc each time after explaining that I have done so each time I called. Refund was refused!!! We are processing your message. What is the 100% Buyer Guarantee? A year later, I ordered tickets for 2021 Twins Opener (over a month ago). There is not enough information available to create the chart. i followed the instructions for receaving my tickets multiple times. A customer went to the show, then had the box office scan the tickets twice...“, “In February 2020 I purchased tickets for an MLS game in Toronto on April 18...LA Galaxy @ Toronto FC....“, “Dear Customer Services Escalation, 2407**** I am writing to complain about an issue with Ticket Resales....“, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. They claim to have no record of me asking for the refund. Show was rescheduled for 5/2021 in Arrowhead. I ordered tickets to the Houston Astros on june 28th . Vivid Seats St Louis Cardinals Vs Baltimore Baseball Ticket. can't validate them. Chicago, IL 60606-7212. http://www.vividseats.com. The event took place on Thursday Sept 19 2019 My order number is2919876 under an email address [protected]@optonline.net I received a comfirming email with instructions on how to access my tickets which i followed the instructions were to download the vivid seat app and go to my tickets and the tickets will come up and to bring my phone to the venue which i did When I got to the venue I was told that the tickets were not the actual tickets and that i shouldve gotten an email with details as to how to get my tickets I searched my email and found no such info I tried to call vivid seats we ended buying tickets and could not reach them so i ened buying tickets at box office to go to the show When I called vivid seat on Sept 20 2019 I was told there some sort of electronic transfer under the heading ticketmaster no one informed me that an email would come from ticketmaster. She does not have any other money to spend and this is causing her and her family a great deal of distress. However, Vivid Seats unilaterally changed its policy in order to issue vouchers for a future purchase. Vivid Seats has an average consumer rating of 1 stars from 49 reviews. They have only sent me a link to download the PDFs. Vivid seats won’t even help resell the tickets. Hiding negative complaints is only a Band-Aid. There is a massive lawsuit against them now and I am hoping they lose their arses over it!! Reviewers write the most about Vivid Seats Concert Ticket and give it 1.3 stars out of 5. If you make good on your threat to post this daily, the duplicates will be removed by the webmaster. (original price $114.91 ea) Vivid Seat price ($291 ea.). I promised 4 of them for sale BEFORE buying off Vivid, but no other reseller will recognize or list them. Event Attendance Information: Covid-19 Disclaimer. Complaint / review / scam report Vividseats.com Vivid seats, scam website do not use. Review #2454545 is a subjective opinion of poster. Can you confirm Jamey Johnson is still playing on this date at the Innsbrook After Hours with Randy Houser? Paid for concert tickets 10/2019 for a SATURDAY on Spring Break 3/2020. It was all digital so it just disappeared from my account with no explanation or recourse. Vivid Seats business model appears to be predicated upon deceptive pricing and web-based purchase flow. Cost over $750 for all ($598 credit + fees) for an event that should have only cost $250 tops! Do not purchase tickets from them. Review #2505026 is a subjective opinion of poster. Vivid Seats reviews first appeared on Complaints Board on Nov 24, 2011. Please can you help? Review #2505146 is a subjective opinion of poster. The Company sells tickets for live sports, concerts, and theater events. 100% guarantee, [censored]. User's recommendation: Don't even use this site.... Pissed. In addition to the initial complaint, the reviewer has also stated that Vivid Seats would not refund an order despite the fact that Ticketmaster is offering refunds for a postponed event. Proudly resolving consumer concerns since 2004. We purchased tickets to a game that was cancelled due to Covid19. They sent me an email on 5/4 saying I had 7 days to contact them for a refund. Then when I asked for a refund they sent an email saying - "We sent you the tickets together so you can download them. Her order number is [protected]. Please can you help us obtain a refund? Just got notice today that 2021 tour was canceled and refunds were being offered. I wanted a refund for bad bunny tickets February 19, 2022. Vivid Seats has resolved 0 complaints. They are refusing to refund the $513 we paid. Seatgeek and Stubhub says "not." Vivid converted my money into rewards cash. Happy Holidays you piece of #$%@ !! This was my first (and only) time ever using them. about an hour befor game time i was still trying to figure out what happened and was on the MLB app and the tickets appered. Thank you. I called (multiple times and spoke with Matt who said the refund would go back to my card), emailed (with Lexy), and live chatted (with a non-human) with the company in regards to tickets for a show that was canceled due to covid 19. Maybe I am just the (un)lucky buyer. Can someone email me or call me please!!!!! [protected]. Pissed.". Vivid Seats would not give me a cash refund for my cancelled (due to covid) MN Twins Opener. !...Deleting the Vivid Seats App and will never do business with that crappy outfit again!! There are complaints you may find with VividSeats reviews on the web, which makes you wonder are VividSeats tickets legit and reliable to buy from today? Had tickets for Jim gaffgin 4/11/2020@ 8:00 Reschedule 9/22/2021 @ 8:00 or 9/25/2021 @ 8? Would not refund nor credit purchase price. Read real customer ratings and reviews or write your own. Check our FAQ. their counsel, file this Class Action Complaint against Vivid Seats LTD. and Vivid Seats LLC (collectively “Defendants” or “”), on behalf of themselves and on behalf of a class of Vivid Seats similarly situated individuals, and allege, upon personal knowledge as their own actions, and upon to Vivid Seats is a Chicago-based company located in the West Loop. Current schedule has it for a THURSDAY in December 2021. Offered replacement seat at $162. Recent recommendations regarding this business are as follows: "Enjoy having your hard-earned money stolen. It’s quick, effective and absolutely free! Taking advantage of people and acting as if they are doing a favor with the "BS" credit plus the high fees is criminal at best! Whatever your complaint about Vivid Seats is, follow the next three steps in order to have the best chance of resolving your complaint. When customers purchased tickets, they were purchasing access to an event. Vivid Seats calls me less than 48 before the event telling me the section I purchased in August is not available. I got 2 concert tickets for bad bunny and spent $1,897.70 Id like my refund. AND VIVID REFUSES TO SELL THEM FOR ME EITHER! If you watch the behavior of some businesses during this crisis you can get a picture of who they really are... VividSeats sold me tickets that were hacked from their system and resold without my knowledge. Pissed Consumer © 2021 All How those businesses take care of those complaints is what separates good businesses from the rest. ", "Don't even use this site. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. Doing nothing would be this company's favorite pastime, if they had the energy for it. Basically a take it or leave it offer. Review #901207 is a subjective opinion of poster. Each of the disputed domain names was registered on September 14, 2013. They are impossible to reach-live or online chat-they just disconnect-, I have been trying to reach someone to see when and how Im getting my refund for my cancelled event. BTW. Review #2460442 is a subjective opinion of poster. I purchased tickets for a 4 day basketball tournament. Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I got tickets to a baseball game, arrived an hour into the game to pick them up at willcall and they were not there. There was no option to print paper tickets. Theres no physical person to talk to on the phone its all recordings for your customer service phone number. The overall rating of the company is 1.4 and consumers are mostly dissatisfied. I was told that they can not do nothing about the hacking of the tickets and that it was my fault. The game we purchased tickets for was canceled. Vivid Seats conducts business in the United States. The tickets were neither secured or protected for the customer. Note: This is not to be used to contact Vivid Seats Corporate Offices nor is this site affiliated with them in any way. Visited with chat rep on 3/22/2021 about refund, so I could pick a new show for 2022 tour way too late for us to try and make it to the game (we live 40miles away) I'm sure i will be charged for tickets even though i was not able to use them because of all the problems we had trying to get them. Vivid Seats has resolved 0 complaints. pat. Here’s how to ask for a refund: Dial 833-228-5143; Request to speak to a Vivid Seats agent; Explain your situation and why you wish to … I found tickets in 2021 I could use the credit for but now the ticket prices were more than double! 8,229 reviews for Vivid Seats, rated 2.36 stars. This is the best way to manage and repair your business reputation. (which means the ticket was tampered with). We want to ensure your Vivid Seats shopping experience is pleasant, fast, simple, and secure. If they ask you to leave your money in just say no. Used VividSeats on 1/4/2020 to purchase Kenny Chesney tix for Arrowhead Stadium show for 7/11/2020. Review #2484597 is a subjective opinion of poster. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. 2. Vivid chat says "they're fine." Jul 24, 2016; Information regarding the coronavirus impact. I was browsing Darius Rucker events and the next day I noticed that I had been debited $313.46 for an event that I did not finalize. Review #2449771 is a subjective opinion of poster. Using the Website. Being a front line worker, I just got to check my emails last night. Logan told Click2Houston that when he bought the tickets, Vivid Seats promised a 100% money-back guarantee if an event was cancelled, and originally, he was told his money would be refunded within two to five business days. (866) 848-8499. User's recommendation: Do not do business with these people. I was able to access those tickets for days 1 & 2 but then on day 3 the tickets had suddenly all disappeared and my account said my event was over. Mark as Useful. Making a complaint. There is a massive lawsuit against them now and I am hoping they lose their arses over it! Called was transfreed 5 times, on hold 30 minutes. We learn from your feedback to improve our services. ?!!? Review #2479886 is a subjective opinion of poster. Do not tell me that you don't carry a cell phone and check it regularly. I dont trust it anymore, Id like a refund. Review #2491420 is a subjective opinion of poster. The Chicago-based company, located in the West Loop, has more than 900 complaints with the BBB over the past three years, … I purchased tickets to go to ICC cup in a specific section for a reason. I was ripped off by VividSeats to the tune of over $1, 000.00. Click on the 'File Vivid Seats complaint' button on our website. WONT REFUND MONEY THEY SUCK !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Vivid Seats Overview. CAN THIS BE VERIFIED BY ANYONE? If you wish that your prior post be removed, submit a notarized letter, No refunds or exchanges refuse to work with people, Ripped off not fairly treated unhelpful false advertising, Convenience buying good priced tickets for any event, High fees and not returning refunds when the event is cancelled. Concert rescheduled 2 years after original date and Vivid Seats will do nothing to help with a refund even though the tour is providing refunds. The fees charged by Vivid Seats are exorbitant! Vivid Seats LLC. User's recommendation: DO NOT USE VIVID SEATS!!! This is wrong when customer chooses a date and not at fault for postponement. 1,616 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. I sent Vivid Seats an email requesting a refund on March 11. It has operated since 2001 and has United States trademark registrations for the words VIVID SEATS the first of which dates back to April 2009. Then when I tried to cancel the order, which I had not ordered in the first place, I was directed to various sites to cancel. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies’ efforts to “retroactively discontinue” their longstanding 100-percent money-back assurance is an attempt to force consumers to shoulder the financial fallout from the “entirely foreseeable” scenario that world occurrences may force the simultaneous cancellation of numerous public events. Once at the game, the tickets that were transferred were not the same. The Vivid Seats Class Action Complaints states the following, “Consumers purchase Defendant’s pre-sale tickets advertised to be of a certain nature and quality, and in the case at bar, it did so under the impression that consumers are purchasing available tickets for a particular event for a set price and not a speculative one. I am out $679 and I will not rest till I make sure NO ONE uses Vivid Seats. Only a gift card. Refused offer, would not pay me for difference in price. Review #2505251 is a subjective opinion of poster. Vivid now refuses to return my money because they say that the money was "rewards" money. Vivid Seats Knowledge Base. I have tried numerous times to obtain my tickets and have had numerous conversation with Vivid Seats staff, still no tickets. Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1606 reviews. I purchased 2 @ $291 and Vivid Seats added another $165+ service fee onto it!! The price level of this organization is high according to consumer reviews. Elliott Advocacy is underwritten by Travel Leaders Group. North American marketplace Vivid Seats has lost its A-plus rating from the Better Business Bureau (BBB) due to a flood of customer complaints. We assumed there was some kind of problem and that we were not getting the tickets and made other plans. User's recommendation: Buy directly from MLB, NFL or whatever event you attend because once Vivid gets their hands on your money, there is no telling what they will do to keep you from a refund. 1. Always buy event and travel tickets from the original issuing authority. I bought 8 seats to the NHL Winter Classic 2020. i bought 2 tickets for zztop at jones beach theater on august 26 2019 . So, I can't sell them, I can't validate them, but I'm out over $1, 000! Blog article.
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