usps customer service complaint

If the problem persists, call the office back and let the supervisor know. Postal Inspection Service. Then if you are willing to be interviewed, select Yes else select No. Postal routes are handled by a regular carrier most days of the week and a substitute for some Saturdays and to cover the regular carrier's vacation days. are 8 AM to 8.:30 PM EST on Monday to Friday and and on Saturdays from 8 AM to 6 PM EST. The U.S. References. wikiHow is where trusted research and expert knowledge come together. The USPS Office of the Inspector General (OIG) primarily investigates complaints about misconduct or criminal activity on the part of USPS employees or contractors. She came back and said it would be 10 or 15 minutes as he was talking to the carriers and couldn’t break away. There was no explanation why the delivery supervisor never showed. good way to run a bus. If you’re still dissatisfied, speak to the station manager of your local post office in person to get to the bottom of it. Your email address will not be published. Every time someone of color, particularly African Americans enters the facility there is a tendency of staff to over monitor their behavior under the “pretense” staff is asking the clerk a question or looking for something; which in turn makes customers of color feel anxious, threatened or unwanted; big reason why this Post Office is usually empty; disappointing. Is it legal for someone to put something in my mailbox? USPS customer service will be best able to assist you if you provide them with detailed information about the problem you're having. Lots of racial profiling goes on inside the post office with respect to People of Color; witnessed this behavior a number of times; generally will ignore it; however, felt compelled to make USPS aware; the situation is as follows: You can write them via email by visiting the. As long it does not interfere with the execution of duties or violate postal code, the carrier may be able to accommodate you. Filing a complaint with USPS is quite easy. To talk directly to a customer care representative, you can call on 1 (800) 275-8777, live Usps Customer Service Hours are 8 AM to 8.:30 PM EST on Monday to Friday and and on Saturdays from 8 AM to 6 PM EST. If you have a complaint that leans more toward a request, such as that mail be left at a different location within your business, flag the carrier the next time she stops by and explain your request. After several days of non-action the customer receives a robo call asking for an evaluation of your service because stating that “providing the best service is your prime concern.” For your information, the remedy you allegedly provide for some services, ie. She is a full-time government and public safety reporter for Gannett. In the provided form, add details about the employee and the situation. If your complaint includes a specific piece of mail, you can use the tracking number to solve your problem. For example, if you slip and injure yourself in a post office, you could sue them for negligence under the Federal Tort Claims Act. I was there at 10:30 a.m. To file a complaint with the United States Postal Service, to know more about any information, to give USPS some recommendation from your side, or to compliment USPS, you can tell them one of these through many different methods. {{greenbox: The USPIS also shares complaint information with other law enforcement agencies. Yes, under the right circumstances. The USPS office handles the complaints related to employee behavior, late mails, and many other things. Filing the Online Complaint using USPS Complaint Form: UPS vs. USPS: Difference and Which is Cheaper UPS or USPS? Required fields are marked *. After that click on the topic, you want to get help on, whether it is to file a complaint or to request a refund. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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