Assuming you aren’t exaggerating, I’d agree that is too long to be troubleshooting as a one  off issue without looking to see if it’s system wide. Sounds like “We don’t know, just hit the OFF/ON switch.”. Sonos “loses” the connection   to Sirius--and only Sirius. | Your Ad Choices T-Mobile, like some cell providers, uses a system called AWS for some of its cell traffic. Limit by Category This button does not work with screen readers. Thanks for marking this as the answer. It’s a fact. Sonos, how about an answer on this regular problem? Click "Checkout" to review and place your order. No program information, such as artist name or song title, exists. SiriusXM is updating your Radio with the latest encryption code. Then proceed to using your smartphone or any other mobile device, click the “Refresh My Radio” button, which is located right on the home screen. One frequency set is in the 1700MHz range, while the other is in the 2100MHz range. No coworkers nearby to give a hoot. Step By Step How To Install Multi Tv Yourself, 5 Fixes To Try when Sirius xm Radio Antenna Keeps Loosing Signal, Do it your self; Your Sky Digital Box Has No Signal, Steps to fix hulu App not working on Apple & Samsung TV, How to fix Netflix not working on ROKU TV when streaming, How To Connect Roku To WIFI Without Remote, How to unsubscribe netflix account on phone & TV. Access My Account. Microsoft Employee and that the phone number is an If your radio does not appear to be functioning properly, please try these helpful troubleshooting tips. Your SiriusXM radio turns off unexpectedly. This would help somewhat but probably not a lot. On there are 134 music sources that Sonos can play. If using a Dock & Play or Portable Radio, remove the Radio from its docking cradle and then reinstall to attempt to reset this message. Siriusxm drops out on Sonos repeatedly today. technical support services. Device display shows "No Signal" or "Acquiring Signal". An hour? Username. I can't hear all of the channels on my radio. Make sure host radio is on auxiliary input mode. You can choose which cookies you want to accept. Have your SiriusXM streaming username and password ready. By subscribing here, you agree to receive emails and promotional offers from Sonos. Those who do care to raise alarm and to find solution have all figured out the problem: T-Mobile’s cell sites cause problems with Sirius XM radio. I am able to play SiriusXM channels via the SiriusXM app and can AirPlay to my One SLs so this appears to be an issue with the Sonos app and SiriusXM integration. You can help protect yourself from scammers by verifying that the contact is a, official They can do better to inform users how to resolve this and/or work with SXM to get a fix in place. If you purchased a vehicle and received no information about a trial. | Sitemap, If your radio is not receiving programming, send a refresh signal. SiriusXM app is working as well but strangely could not Airplay SiriusXM to Sonos - the connection went live but no sound came through on Sonos. Make sure the FM mode in the SiriusXM Radio is turned Off. Sonos works with all sources except siriusxm. Off Air: The channel you've selected is not currently broadcasting. If using a Dock & Play or Portable Radio, remove the Radio from its docking cradle and then reinstall to attempt to reset this message. SiriusXM app has not been working on my phone since June 5. | FCC Info To do this: Disable the SiriusXM skill in the Alexa mobile app. This would probably work unless the T-Mobile frequencies were so strong that they were actually interfering with the antenna’s reception. Streaming App and Web Player (Version 5.x), Streaming, Radios and Subscriptions for Businesses, Get My Username and Password to Listen Online. Perhaps the syncing issue resolved itself through the steps I took but just took time. Turn your SiriusXM radio off, then on, to reset this message. Because antennas do their best work when they are close to the same size as the wavelength they pick up, that’s a problem. You can always change your cookie preferences in your profile settings. You can then create your new business account to complete your order. If you can't find what you're looking for on our site, give us a call. Same here. I have since installed the SiriusXM app from the app store. If the front casing of the device is cracked in a manner that hinders viewing of the devices screen, it is necessary to replace the front panel/case of the device. And within a short period of time, it goes away quickly. As noted above, using the SiriusXM app I can play on my iPhone but not via Sonos. Sign up for your 30-day free trial and login to start listening today! | Your Ad Choices If you accept you agree to our full cookie policy. Enjoy new features like split-screen mode and create your own channel with TuneMix™. @Mardukas333 @SXM_Help The SiriusXM app has not been working for me for 3 days. David1225 Lurker. Come on in and see all the new and exciting ways you can take incredible entertainment wherever you go. I usually suggest the phone folks, they have more tools available, but are only available Monday through Friday during business hours. If the problem persists, it may be interference from another FM channel. 1) Wait for 3-5 minutes for your radio to update. What is a notch filter? Working for me at the moment. The radio was working and all of sudden just quit. Nothing. To purchase this radio with subscription, you must create a new SiriusXM Music for Business account. If the issue still persists, I suggest you to contact SiriusXM app support team regarding this matter for assistance. Tried rebooting Sonos to no avail. Refer to the "Find an FM Frequency" section in your SiriusXM radio's user guide. This message usually goes away in a few seconds. Tune to another channel. An awesome team of students from our education program made this wiki. Input your Radio ID and your refresh signal will be sent in moments. See “How to Find my Radio ID/ESN” below or check the communication you may have received from SiriusXM.) Yeah, you’re looking at the better part of an hour. Sometimes not!! 2) After the radio update is completed, tune to channel 62 and you should hear Bluegrass Junction. technical support services. Welcome to the world of satellite radio. If the device is properly connected either the selected channel is not currently available or data is being received from the satellite and information will be available in a moment. official @CHaze77 Working late is not fun. If you are a new subscriber, you may still purchase the radio with updated pricing. However, T-Mobile makes use of two frequencies for data. Our most advanced technology and features create the ultimate SiriusXM listening experience in or out of your vehicle. All good but certainly a frustrating issue when it occasionally materializes. Stream SiriusXM on the go and at home. Ensure that the antenna of your radio is facing skyward, turn on your Sirius radio and tune to channel 184 and your vehicle is NOT in the garage. Your email address will not be published. Stopped working for no reason. You must "Sign in" to qualify for the radio with subscription offer you selected. Please note, messages displayed on your SiriusXM radio screen may vary slightly from what's noted below. All other streaming music is working on Sonos. Check to ensure the docking station is securely connected to the device. How satisfied are you with this response? | Return Policy the information seems consistent with each attempt. The app launches, but whenever I attempt to login in, the app crashes. Mine is back up at the moment. SiriusXM app is working as well but strangely could not Airplay SiriusXM to Sonos - the connection went live but no sound came through on Sonos. You can follow the question or vote as helpful, but you cannot reply to this thread. Time to move on to a wifi speaker that will play anything from my pc. This site contains user submitted content, comments and opinions and is for informational purposes only. If antenna and docking stations are properly connected, check if antenna is obscured, or damaged in any areas, either along the cord or the receptor itself. Check to see if the power cable is broken or bent in any areas and check that the light on the power adapter is on. Click ‘Continue’ to complete your order of the Music for Business Internet Radio with subscription only, and create your new business account. This message may also display when you are trying to tune to a channel that is unavailable or blocked. If you have ever experienced such, you are really not walking alone as a lot of people are also experiencing such problems. You can then continue your purchase of a Business Radio & subscription, and create your new business account. Sorry, we were unable to create that user account. Our newest radio. GRRR. I have nine units in five rooms on three floors. | FCC Public File Follow these Steps to Refresh Your Sirius Radio: Refreshing your radio is a quick and easy process that you can do at either online (recommended) or by phone. Make sure the SiriusXM antenna cable is not bent or broken. I deleted the app multiple times and reinstalled it, on my fully updated iPhoneXR. If this happens it is necessary to replace the screen. Together Everyone Achieves More = T.E.A.M. The information in the Windows Error Report is consistent with the App Log error. (2) Disable the SiriusXM Alexa skill. Great! Yes … tried uninstalling SXM then reinstalling. Same issue. Sonos’s advice? Step By Step How To Install Multi Tv Yourself. (3) Re-enable the skill. If your device displays that it is off air, first make sure the device is connected to the docking station properly. Getting same connection error repeatedly. Several times a week. I would recommend that you submit a system diagnostic within 10 minutes of experiencing another drop out, and contact Sonos Support to discuss it.

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