Awful service, came out of contract during lockdown. Since lockdown and I'm by any means not mocking vulnerable people.. but at the moment Sky are not talking to non urgent people after going through a lengthy options the recorded voice then informs you if you are not in the vulenable case hang up??? I am changing my review of Sky Broadband (and Line rental) for the better. © 2020 Trustpilot A/S. If you can get BT fibre you’ll be able to get Sky’s offering as well. So don't believe the advert about reliability. However, if you’re into online gaming or streaming services like Google Stadia, Sky’s new high-speed option should give you what you need. For more information please see our privacy policy. That means more than 16 million homes are able to get Sky fibre across the UK. Come on someone higher up at SKY needs to get onto this.The problem is that there are no penalties for providing poor service. Sky didn’t win any awards in the Expert Reviews Best Broadband Awards 2020 survey but it did come highly commended for reliability and speed. If this persists I will won’t renew when my contact’s up. Worst internet and tv serivce we have ever had, they gave upgraded us to a sky Q box since having it the internet had been worce then ever, the tvs do not connect and we are having to fix the issues ourselves would not recomend go for someone with vetter servuce and better ratings. Sky's Superfast fibre service promises an average speed of 59Mbits/sec, and is advertised at £29 per month (including line rental) on an 18-month contract. If you'd like to know what we think about all the other major providers we list, then have a look at our other review pages below: vouchers with select broadband and/or TV deals, Slower average fibre speed than competitors, Limited speeds outside the Sky network area, Sky Hub router is basic and can't be easily replaced. Avoid at all costs, even with a good introduction deal - it will cost you far more in lost service and wasted time.Truly the worst customer ‘service’ I have ever encountered. Their customer service staff range from incompetents to downright liars. Sky didn’t win any awards in the Expert Reviews Best Broadband Awards 2020 survey but it did come highly commended for reliability and speed. Sky has also done much to improve its reputation when it comes to after-sales support, and in recent years has been reasonably well rated for tech support and customer service in our home broadband survey. The Sky broadband speed test doesn't match any other online broadband speed tests. I’ve been with Sky for 8 years and am a platinum customer. But at least I had a decent 18 month with Sky before their prices went up and made me leave. It’s also one of the biggest broadband ISPs, with offerings to rival BT, Virgin Media and the rest. My view is thats its not great. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. (average: 76%). The problem was with the master socket and once changed the speed went back up to 80 MB/s. And you will need to be in a Sky network area to get the best deals, as otherwise your only choice is Sky Broadband Connect at a comparatively sluggish maximum speed of 6Mb - though it does now offer unlimited usage. New router was provided and when this didn’t solve the problem, they arranged for the line to be tested. All rights reserved. The Sky Talk Shield is brilliant, and the App is very good.My problems only came when my contract was up, so my previous one star wasn't really deserved. Perhaps this is a reflection on what they think of their previously loyal customers ? The firm's best-value broadband offerings are the ones that include a TV package but there are also a few broadband-only deals to choose from. Sky BroadBand Shield Adult Filter Allows Adult Content To Be Shown. Expert Reviews Best Broadband Awards 2020 survey. It's cheaper than many other fibre deals, and even looks pretty good up against some of the ADSL offerings too when you take into account the speed. Copyright © Dennis Publishing Limited 2020. I would recommend that anyone with broadband problems gives SKY the chance to fix it. Sky’s survey results placed it second for reliability with only Plusnet doing better. That’s a little more than you’ll pay for similar speed services from Plusnet or EE. This public Wi-Fi hotspot network has thousands of access points dotted around the country, and it means that you don’t need to use mobile data to get internet outside your home, potentially allowing you to save some money with a cheaper mobile deal. Useful. Unable to contact Sky directly to talk about a Sky Broadband issue where the Adult filter on BroadBand Shield .allows adult content to be shown. They sent me a message to sat the the issues that has gone on for 2 days was fixed. See the latest deals below: Sky - as with most providers besides Virgin Media - uses the Openreach telephone network, so its broadband speeds are roughly similar to most other ISPs. Replacement review. Recently changed to SKY broadband from Vodafone - dont bother, they are all as bad as each other. It did also win an award for Fastest Superfast Broadband Provider. With TV, phone, broadband and now mobile, you can get everything sorted for one monthly price, with one point of contact for support. Their own service checker repeatedly returns speeds or a level of service which is incorrect compared to an independent checker. The Sky Q Hub router is one of the best (although it only has two Gigabit Ethernet ports). The basic ADSL service promises an average of 11Mbits/sec, while fibre services are rated at 59Mbits/sec and – for Ultrafast broadband - 145Mbits/sec. The following ratings from Sky customers are taken from our annual home broadband survey. Awful company who do not care about their customers one bit. Sky fibre broadband does have a slower average speed than other Openreach providers, advertising 59Mb compared to the 63Mb-67Mb most other ISPs offer. I'm still unhappy with the way Sky handle the leaving process, but did get a welcome phone call from a lovely man who explained things a bit better. I felt threatened by the constant threats (via my account, e.mail and texts) about the cancellation charges (which didn't apply in the end) and the negativity on Sky's own forum from people who have been overcharged. Extortionate fees for long term customers and a terrible service.Months of no or slow broadband with no help from the tech team or customer service. I've never been down for more than an hour and can't remember when I was last down. Sky is of course best known for its satellite TV, which has been beaming channels into homes for decades. As for their “experts” the order recovery team that is an oxymoron. Sky Technical team persisted with the issue until it was fixed. I've been with sky broadband for 4 years. Become a broadband expert with our help guides. my phone line has been off for 2 days .there is no clear resolution .they reckon my contract is out of date so they want to charge me £65 for an engineer to call ....the fault isnt my fault ....i am now on hold for yet another dept as they want to rearrange the contract ... have had a wasted day trying to get this resolved ,,,engineer not even booked yet and no service . Much like last year, Sky’s performance in our 2020 broadband survey is average in most respects. They are not as prolific as BT or Plusnet, or perhaps even TalkTalk, but are very welcome when they are running. When you call Sky they just try and sell you fibre broadband. Enjoy the best in home entertainment with great value TV and broadband bundles from leading providers. Sky = A DisgraceI have now been waiting for three weeks for my broadband to be adopted by Sky two of which have been without any broadband and no hope in sight of them fixing the issue they created. Here it placed third behind EE and Plusnet but stayed ahead of Virgin Media, BT, Vodafone and TalkTalk, with less than 7% of customers either dissatisfied or very dissatisfied and nearly a third of customers very satisfied with their service. Customers were asked to rate their provider in each category; the score is the percentage of positive answers and the overall rating is the combined average score.
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