Absolutely shocking experience with Under Armour and their delivery system. I went through the correct returns process, shipping promptly. Sending/Receiving Gifts. By providing your email, you agree to the. You can track your UA.com order online at any time. It IS the worst customer service as many other reviewers assert. General Information: Under Armour Europe B.V. Stadionplein 10 When I got home from my deployment, the order was supposed to be there and it wasn't. If your organization does not have instructions please contact a member of our support team for assistance. 1 box had 1 item, the other had everything else. I then get an email from another to say my parcel has arrived in the parcel shop. I ordered two t-shirts from Under Armour and paid £15 for express delivery (they said delivery would be in 1-3 days). You will wait on hold 40 minutes and still not talk to rep. You will wait 20 minutes to message someone who does NOT know what they’re talking about and say someone will get back to you. I didn't add my discount code to my order and was told that you are unable to cancel any orders, even if it was only minutes after.I think this is ridiculous that I would have to wait for the item to be delivered, returned and then reordered. The worst customer services. .global-utility { position: absolute; right: 0; }. Customer service is second to none, meaning not helpful at all, their phone number is always busy, not to mention that answering at least for 1 email is a non existent thing at this company!!! UPS then contacted me to say that the t-shirts will be delivered next week (in 7 days?). I’m having to really press them for answers. 1076 CM Amsterdam When your order ships, you'll receive an email with a link to shipping and tracking information. Nothing had been sorted. And you can’t develop breakthrough product without experience data from actual customers. FREE SHIPPING available in the UK. NEVER AGAIN! By providing your email, you agree to the. The 1 product I want is the mask! Please for everyone out there, be aware of this under armour scam! Bulk Orders FAQ Categories. Prices shown as marked. shocking customer service I wish Id never ordered from here. Customer Service Help Center. Could not get through to UA Customer Service by telephone to question the delivery date despite calling over 10 times. I will not be purchasing U/A in future. Partner ordered socks and shorts for my birthday. Go ahead & check out the most advanced gear in sports. Customer Service Help & FAQs Returns Order Tracking Shipping & Delivery Change Region Store Locator Promos & Offers Size Charts Gift Cards About Under Armour About Us Affliliates UA Newsroom Product Recalls Careers Business Development UA Community Sitemap Investor Relations Corporate Sales Still have questions? This form is used to request a product demo if you intend to explore Qualtrics for purchase. Our goal is to do one thing: MAKE YOU BETTER. Customer Service: A member of the customer service team is waiting to assist you with all product, service, and ordering questions. FREE SHIPPING TO PICK UP POINTS I made a purchase for 8 golf shirts while I was deployed for the military out of the country. Eventually they respond by email and we agree a new delivery day but no offer of refund on the express delivery. Company won't refund because I didn't buy online. I sent a complaint email regarding these issues:- my card being blocked and having to wait to have it unblocked - not allowing the 15% voucher code to go through but it going through for my family member- automatically adding the first class postage at £14, even though an email was sent to you on the same day to change this emailed you replied 2 days later saying you wouldn't be able too. Track Your Order >. A ripoff. Track Your Order >. Official Site: Empowering athletes everywhere, Under Armour delivers innovative sports clothing, shoes, & accessories. Unfortunately I have to submit this review with a minimum of 1 star, the service doesn’t justify 0 let alone 1 star. Went to collect and they noticed another parcel was there from UA. I was advised to wait a couple more days and if I wasn’t in a neighbour would receive it or it would be left somewhere. I received 2 completely different items. Please enter your email address. Go ahead & check out the most advanced gear in sports. Customer Service Help & FAQs Returns Order Tracking Shipping & Delivery Change Region Store Locator Promos & Offers Size Charts Gift Cards About Under Armour About Us Affliliates UA Newsroom Product Recalls Careers Business Development UA Community Sitemap Investor Relations Corporate Sales Under Armour knows that if you’re going to be a new player in an existing category, you need to come with breakthrough product that actually changes the game. A member of the customer service team is waiting to assist you with all product, service, and ordering questions. Under Armour — customer service. They keep telling me the wrong thing and not answering my questions or trying to resolve an obvious issue. Under Armour has TERRIBLE customer service, cannot be trusted, overcharges credit cards when compared to invoices, and demonstrate absolute indifference. Sat-Sun 8:00 - 22:00, 00800-82766871 Under Armour was founded in 1996 with the introduction of the HeatGear t-shirt, which was heralded by football players as a revelation in comfort. Shipping Returns Track order FAQs Customer service Business info Student offer UK tax strategy UK modern slavery act. After trying it out I thought I'd buy a spare and one for my Dad. By E-mail: customerservice.uk@underarmour.com. I will NEVER order or buy from UA again. Rate answer 1 of 5 Rate answer 2 of 5 Rate answer 3 of 5 Rate answer 4 of 5 Rate answer 5 of 5 . Shop our sportstyle and athleisure wear for women at Under Armour. Sign Up for Email. 1-888-727-6687. I will never ever purchase anything from UA. Will refrain from ordering or purchasing UA again and use a customer friendly brand like Nike or Adidas. Clay Dean, Chief Innovation Officer, Under Armour. Reach out to our Customer Service Team to see if your address is eligible. Live Chat. When your order ships, you'll receive an email with a link to shipping and tracking information. - not allowing exchanges, only re-purchases. I should not have to fight for my money back the way I did and the whole process in total has taken 1 month. Other issues related to becoming an affiliate can be found in the FAQ section of our affiliate page. After an unpleasant exchange on the phone he blamed me for not using the online return service correctly and implied I was lying about having another item in my order to get a refund. Im now in a wrangle with UA to try and get my money back and suspect I will need to threaten them with legal action. Monday - Friday from 8.00 - 17.00 BST, Under Armour Europe B.V. Really bad customer service, used thier chart for sizing on a item and arrived and was too big, returned item with thier own returns labels, over 2wks later still waiting on refund so had to open paypal dispute and have’nt bothered to answer so was escalated which ends in a few days and still nothing, happy to take your money but zero customer service. For all transactions resulting from targeted clicks, Under Armour® manages order fulfillment and customer service; you just need to send us the buying traffic. I purchased two items, one being incorrect and part of my order was missing.
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